Finsbury Hotel

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Reviews of Finsbury Hotel

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  John Allen Added January 04, 2018

  ★ ☆ ☆ ☆ ☆
  Please do not eat at this hotel. Chips are not fresh and are nearly cold & greasy every time and the staff do not like it if you ask for the chips to be reheated, let alone to make a fresh lot even if you are very polite as I
  was ! Also, their new chef doesn't know how to cook steaks because my medium steak came well done ! Usually you will have to wait about 30 mins for your meal. Recently on a Sat night there was a Karaoke function & the restaurant was blocked off so that those attending the function could eat in the restaurant but there was only a few tables available in the bar area for anyone else and we waited a full hour for our meals ! The music & noise from the function was so unbearable that we could hardly hear ourselves speak. It is obvious the staff are not trained properly and customer service is almost non existent. I am always very polite if I need to complain so I couldn't believe it when I was told by a waitress, Kathy who said "I don't want you complaining about your meal tonight" when she delivered the meals the last time we were there. That just goes to show you how "low grade" the hotel is, no respect for their customers at all ! We had been going 2- 3 times a week for about 6 weeks.

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